LIFELINE Employee Assistance Program

LIFELINE…
Helping With Life’s Stresses

1-800-284-7575
TDD/TT 800-766-3777

A Service of the State of Kansas
HealthQuest Program

What Services Does the LIFELINE Program Offer?

Through LIFELINE, you and your dependents receive confidential assistance from caring professionals who can help you evaluate the situation, answer questions, explore possible alternatives, develop a plan of action, and then help you find a solution. LIFELINE offers these services:

Short-Term Personal Counseling

LIFELINE EAP counselors provide short-term counseling (up to four sessions per issue) and/or referral for the concerns that affect most employees in today’s hectic world. A few of the most common examples include the following:

• Marriage and relationship concerns
• Family and parenting questions
• Domestic violence
• Emotional and stress related issues
• Alcohol and drug problems
• Grief and loss
• Work related concerns

If long-term counseling appears necessary after the initial visit(s), your LIFELINE counselor will advise you of additional counseling benefits that may be available through your health plan or other community resources. 

Life Coaching

A LIFELINE coaching professional will partner with you to help you produce fulfilling results in your personal and professional life outside of the traditional “counseling” setting.  The LIFELINE coaching program can help enhance the quality of your personal and work life in four areas: building sound relationships, improving self-esteem, strengthening your career, and stress management. 
>> more info

Legal Advice and Discounts

LIFELINE offers a no-charge telephonic legal consultation (usually 30 to 45 minutes) with an attorney who practices in the area of your question or concern.  The LIFELINE legal service does not cover questions regarding employment law or workers compensation. If you choose to retain the attorney, you receive a 25 percent fee discount. 

Personal Money Management Assistance and Information

LIFELINE provides eligible employees and their dependents with telephonic consultations regarding the following:

• home budgeting
• wise use of credit
• debt consolidation
  
• credit matters
  
• tax issues and concerns
  
• college funding
  
• estate planning
  
• investments
  
• retirement planning

Licensed CPA’s, Certified Financial Planners, and other specialists with a broad range of experience in financial services and personal money management provide the service. 

Eldercare Information and Referral

A licensed geriatric care specialist will answer questions, provide information and help you find the kind of help for an aging loved one that is best for your family. One-to-one counseling for the stresses associated with care giving is always available.

Childcare Information and Referral

You can receive personalized childcare search assistance from a licensed daycare provider, plus valuable information on selecting the best providers.  One-to-one counseling for parenting and other childcare concerns is always available.

Grab-A-Cab Program

LIFELINE is committed to supporting eligible members’ efforts to keep the work family safe. To contribute to this goal, LIFELINE will reimburse any eligible employee for cab fare whenever they have had too much to drink, haven’t designated a driver, and choose to take a cab home within their city. The reimbursement process is simple, confidential, and no questions asked.  The employee will simply send their paid receipt to LIFELINE EAP, 3100 Broadway, Suite 313, Kansas City, Missouri 64111.

More Information on LIFELINE:

• How it Works
• Services Offered
• Agency Services  
• LIFELINE FAQs
• Articles

For questions or concerns, contact the LIFELINE program administrator at 785-296-4304.