LIFELINE Employee Assistance Program

LIFELINE…
Helping With Life’s Stresses

1-800-284-7575
TDD/TT 800-766-3777

A Service of the State of Kansas
HealthQuest Program

What is the LIFELINE Program?

The LIFELINE Employee Assistance Program (EAP) is a special service provided for State of Kansas benefits eligible employees and their dependents at no charge.  LIFELINE provides information, short-term counseling, advice, and referrals from licensed professionals who understand the typical stresses we all face day in and day out.

In today’s fast-paced world, trying to manage work, home, family, and all the associated demands can sometimes be a real test.  And occasionally, wouldn’t it be nice if there were an experienced, objective professional who could answer a confidential question or help with one of life’s concerns?

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Who Is Eligible to Use the LIFELINE Program?

• The LIFELINE Program is available to all active, benefits-eligible employees of the State of Kansas, their family members living in the same household or dependent children.
• Non-state Employer Group Participants.
• Retirees and COBRA participants are not eligible to participate. 

What Services Does the LIFELINE Program Offer?

Through LIFELINE, you and your dependents receive confidential assistance from caring professionals who can help you evaluate the situation, answer questions, explore possible alternatives, develop a plan of action, and then help you find a solution. LIFELINE offers these services:

Short-Term Personal Counseling

LIFELINE EAP counselors provide short-term counseling (up to four sessions per issue) and/or referral for the concerns that affect most employees in today’s hectic world. A few of the most common examples include the following:

• Marriage and relationship concerns
• Family and parenting questions
• Domestic violence
• Emotional and stress related issues
• Alcohol and drug problems
• Grief and loss
• Work related concerns

If long-term counseling appears necessary after the initial visit(s), your LIFELINE counselor will advise you of additional counseling benefits that may be available through your health plan or other community resources. 

Legal Advice and Discounts

LIFELINE offers a no-charge telephonic legal consultation (usually 30 to 45 minutes) with an attorney who practices in the area of your question or concern.  If you choose to retain the attorney, you receive a 25 percent fee discount.  The LIFELINE legal service does not cover questions regarding employment law or workers compensation.

Childcare Information and Referral

You can receive personalized childcare search assistance from a licensed daycare provider, plus valuable information on selecting the best providers.  One-to-one counseling for parenting and other childcare concerns is always available.

Eldercare Information and Referral

A licensed geriatric care specialist will answer questions, provide information and help you find the kind of help for an aging loved one that is best for your family. One-to-one counseling for the stresses associated with care giving is always available.

Personal Money Management Assistance and Information

LIFELINE provides eligible employees and their dependents with telephonic consultations regarding home budgeting, wise use of credit, debt consolidation, credit matters , tax issues and concerns, college funding, estate planning, investments, and retirement planning. Licensed CPA’s, Certified Financial Planners, and other specialists with a broad range of experience in financial services and personal money management provide the service. 

Healthy Weight Program

Eligible employees and their dependents can take advantage of a five-session teleclass from licensed weight management specialists.  The program focuses on the dynamics of healthy eating, the importance of exercise and cardiovascular strengthening, and achieving realistic weight goals. Participants also receive personal follow up advice and support.
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Life Coaching

A LIFELINE coaching professional will partner with you to help you produce fulfilling results in your personal and professional life outside of the traditional “counseling” setting.  The LIFELINE coaching program can help enhance the quality of your personal and work life in four areas: building sound relationships, improving self-esteem, strengthening your career, and stress management. 
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Grab-A-Cab Program

LIFELINE is committed to supporting eligible members’ efforts to keep the work family safe. To contribute to this goal, LIFELINE will reimburse any eligible employee for cab fare whenever they have had too much to drink, haven’t designated a driver, and choose to take a cab home within their city. The reimbursement process is simple, confidential, and no questions asked.  The employee will simply send their paid receipt to LIFELINE EAP, 3100 Broadway, Suite 313, Kansas City, Missouri 64111.

How Do I Contact the LIFELINE Program?

LIFELINE counselors are available 24/7 at 800-284-7575 to provide immediate care, concern, and assistance because life’s questions don’t always come between 8 and 5.  TDD/TT 800-766-3777.

What Can I expect When I Call LIFELINE ?

When you call the 24-hour LIFELINE help line, you will talk with a caring and experienced counselor who will take a small amount of initial information, and depending upon your needs will:

• Provide any immediate help, assistance or guidance you may need or,
• Connect you with a specialist for assistance with childcare, personal money management, coaching, weight management, eldercare, legal advice, etc. or
• Help you make an appointment with a LIFELINE counselor for a face-to-face visit in your community.

What About Confidentiality?

The services at the LIFELINE program are always completely confidential.  All discussions, in accordance with very stringent state and federal regulations are confidential, and no one has access to your personal information without your written permission.  The only exception is if someone is in immediate danger of harming self or others, or if child abuse is suspected.

For questions or concerns, contact the program administrator at 785-296-4304.