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Health Coaching
Health Coaches • Available 24/7
Call toll-free 1-888-275-1205
TTY 1-888-277-1543
How to use TTY/TDD
HEALTHQUEST Health Coaches provide health care information and support to individuals to help them manage their chronic medical conditions and make the best health care decisions for themselves and their families. The coaching service is voluntary, private, and available 24/7/365. Services are available at no charge to eligible participants.
Health Coaches . . .
- Provide support for decisions you need to make about significant medical events by providing unbiased information about treatment options
- Help you understand chronic conditions and identify effective ways to proactively manage your health
- Offer a personalized approach that considers your individual situation and supports many medical conditions
- Provide a single source of support for you and your family
- Provide you with tools to be an active participant in managing your health care, including telephone, online and video resources
HEALTHQUEST Health Coaches are specially trained health care professionals such as nurses, dietitians and respiratory therapists. A Health Coach can provide information to help you make important decisions about your health, understand more about treatment choices and prepare for your doctor appointments. Health Coaches can work with you on a wide range of health care concerns, from deciding whether to have surgery to learning how to better manage an ongoing condition such as diabetes or asthma. Health Coaches won’t replace your doctor or other health care providers; rather, they help you get the most out of every office visit.
HEALTHQUEST Health Coaches offer support and information for many medical conditions, such as asthma, back pain, breast cancer, coronary artery disease, depression, diabetes, fibroids, heart disease, high blood pressure, kidney failure, osteoarthritis, and prostate cancer.
Use a HEALTHQUEST Health Coach when . . .
- Your doctor recommends that you have a medical test, and you want to know more about it and how to prepare for it
- You’ve just been diagnosed with a condition and you want more information about the treatment choices
- You have a doctor’s appointment to talk about treating your condition and you’re not sure exactly what questions to ask your doctor
- You have diabetes and want to get more information about managing your diet to better control your blood sugar
- Your infant seems to be sick and you need information to help decide whether to call the doctor or go to the emergency room
- You are wondering whether you should get a flu shot
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Health Coaching Programs for Tobacco Cessation, Weight Management and Stress Managment
Do you ever wish you had a personal coach to help you focus on your personal goals and stay motivated to reach them? Are you looking to
- lose weight?
- quit smoking or using other forms of tobacco?
- or get help in coping with everyday stress?
HealthQuest provides access to a personal Health and Wellness Coach 24 hours a day at no charge to you. This is a tremendous benefit that individuals might pay up to $90 per hour for. You are able to participate in the privacy of your own home and work at your own pace. Multiple resources are available to you through your Health and Wellness Coach and the HealthQuest program such as:
- Access to a Health and Wellness Coach 24/7
- Support with goal setting and an individualized plan
- Access to online resources
- Access to reference materials and workbooks
Call your personal Health and Wellness Coach toll-free at 1-888-275-1205 and enroll today. Embark on your own personal HealthQuest program of your choice for:
Additional offerings through the coaching service . . .
Audio Library (1-888-275-1205)
You can listen to audiotapes from the privacy of your own phone on more than 300 health topics. The audio library is easily accessed by calling toll-free, 1-888-275-1205 and selecting the “health education audio reference” prompt (option 2).
Video/DVD Programs
When appropriate, your Health Coach will offer to mail a video/DVD program to you at no charge. Video programs are yours to keep. HealthQuest offers award-winning Shared Decision-Making® videos about topics such as:
- Back pain
- Benign prostatic hyperplasia (also known as enlarged prostate)
- Breast cancer
- Chronic pain
- Colon cancer screening
- Coronary heart disease
- Depression
- Diabetes
- End-of-life issues
- Getting the healthcare that's right for you
- Heart failure
- Menopause
- Osteoarthritis of the hip or knee
- Prostate cancer
- Uterine fibroids and abnormal uterine bleeding
- Weight loss surgery
To find out if there is a video that’s appropriate for you, call a Health Coach at 1-888-275-1205. Health Coaches are always available to help explain information found in the audiotapes and video programs or on The Dialog Center(SM) web site.
Contact a HEALTHQUEST Health Coach (1-888-275-1205)
HEALTHQUEST Health Coaches are available to participants 24 hours a day, seven days a week by calling toll-free 1-888-275-1205. If you are hearing impaired please call TTY 1-888-277-1543. How to use TTY/TDD
You may call a Health Coach directly. Many people value the relationship they build with their Health Coach, so you can request to speak to the same Health Coach each time you call.
Health Coaches may also reach out and call some people who have ongoing problems such as back pain, diabetes or heart conditions to offer support.
Who is Eligible to Use the Coaching Service?
- Benefits eligible State and Non State employees who are enrolled in the state employee health plan or who have waived coverage in the plan
- Retirees, spouses and dependents 18 years or older who are enrolled in the state employee health plan
HealthQuest Coaching Vendor Receives Accreditation from the National Committee for Quality Assurance
Call a Health Coach Now
Health Coaches • Available 24/7
Call toll-free 1-888-275-1205
TTY 1-888-277-1543
How to use TTY/TDD
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